Frequently Asked Questions

When can I access my unit? 

We’re open all the time: 24 hours a day, 7 days a week, 365 days per year.

How do I know the facility is safe?

The facility is managed absentee and there will not be personnel on site, however lock checks are performed regularly. The facility is monitored 24/7 and has multiple security cameras to maintain a safe environment.

How do I pay for my unit?

The only forms of payment that Camp Verde 24 Hour Storage accepts are ACH/Credit/Debit.  You can pay through our call center, our website even on your mobile device.

I do not have a credit/debit card.

ACH is a form of payment made by entering your banking information on our secure website. 

You can also purchase a reloadable Visa card just about anywhere that sells gift cards and use that to pay your storage rent. 
 
How do I contact Camp Verde 24 Hour Storage?
Call center phone: 928-567-3000.

Website: www.CampVerde24HourStorage.com

Email: campverde24hourstorage@yahoo.com  


There is a problem with my unit. What can I do?
Contact our call center or use the phone attached to our kiosk (as soon as it is installed) to inform us of an issue.
 
There is a yellow disk lock on my storage unit. What do I do?

This may occur if your account has an overdue balance. Once your account is paid in full please allow 48 hours to remove the overlock. However most of the time if you will contact our call center we can remove it much sooner. 

How do I cancel my lease?
You can cancel your lease at any time. You can do so through the website, or by contacting our call center.
 
How do I make an insurance claim?
Claims are processed through the renter insurance policy that you have purchased, if any. Our call center can help facilitate the process.
 
I want to transfer units. What do I do?
Contact our customer call center to transfer units.
 
I lost the key to my lock. What should I do?
Contact our call center and our maintenance team will drill out/cut off the lock usually within 1 to 2 business days. We will place a combination lock on your unit and email you the code. There is a cost of $25 for drilling/cutting locks plus $20 for a combination lock. (You will be required to replace it with a disk lock immediately).  If you need immediate attention, please call our call center to see if we can dispatch a maintenance person, otherwise you may need to contact a locksmith.


Access Hours-


Hours                         

    Lease a unit 24 hours a day, 7 days a week through your  

    computer, mobile device on his website.  

    Or contact our call center Monday - Friday 6am to 5pm,  

    Saturday 7am - 1pm.